While sportFX.ai strives to provide a smooth experience, you might occasionally run into some hiccups. Here are solutions to common issues and answers to frequent questions users have:
1. Video Upload Problems: - Issue: Video won’t upload or analyze. If your upload is stuck or you get an error, first check your internet connection. A stable connection is required to send the video for processing. If that’s fine, ensure your video meets requirements – very large or long videos might be problematic. Try trimming the video to the key 10-20 second action, if possible. - Solution: Make sure you’ve given the app permission to access your photos/videos. If not, the app may not actually pick the file. Grant permissions in your phone settings (Settings > sportFX > Photos: “All Photos” and ensure Camera is On if recording directly). If the app crashes on selecting a video, it could be a format issue – sportFX supports standard formats like .MP4 and .MOV. If you have a very high-resolution video (e.g. 4K at high FPS), consider downscaling to 1080p for analysis to reduce file size. As a last resort, try logging out and back in, or reinstalling the app – your account and past videos are cloud-synced, so you won’t lose data by reinstalling. Then attempt the upload again.
2. Camera or Recording Issues: - Issue: Can’t record video in-app. If hitting the record button does nothing, or the camera view is black, it’s likely a permissions issue. - Solution: Go to your device Settings and verify sportFX has Camera access enabled. If it’s already allowed and still not working, close other apps that might be using the camera (rare, but only one app can use the camera at a time). Restarting your iPhone can also clear any camera allocation issues. Also ensure you have enough storage – though videos are processed in the cloud, recording a new video temporarily uses device storage.
- Issue: Video quality is poor or angle is wrong. The analysis might fail or be less accurate if the video is very shaky, dark, or not focused on the athlete.
- Solution: Try to record with a steadier hand or use a tripod if available. Good lighting (daylight or bright artificial light) helps the AI detect joints correctly. If you’re filming yourself, use the rear camera (better quality) and maybe ask someone to film or set the phone against an object at an appropriate angle. Ensure the background contrasts with you (for example, don’t wear the same color as the background). Re-take the video with these in mind and upload again.
3. Analysis Results Seem Off: - Issue: The metrics or feedback don’t match reality. Perhaps sportFX reported a strange number (e.g., an impossibly high speed, or it identified the wrong motion). - Solution: Occasional misreads can happen (AI isn’t perfect, especially in complex backgrounds). If something looks obviously wrong, consider deleting that session and re-uploading a clearer video. Check the angle – side-angle views usually work best for many sports movements; front or back angles might confuse certain measurements. If the AI identified the wrong type of action (say it thought you were pitching when you were actually hitting), that could skew metrics. Make sure to label the activity if the app allows (some versions might auto-detect, but a manual selection can help). Over time, as the AI learns from more data (and possibly from user corrections), these occurrences should diminish. If a metric is consistently off in every session (for instance, you suspect the speed calc is always low), you can report it to support for further investigation.
- Issue: No feedback given or coach didn’t answer my question. If the AI coach doesn’t respond or seems to give a generic answer unrelated to your question, it might be a temporary server issue or the question phrasing was confusing to the system.
- Solution: Ensure your app is updated to the latest version (check the App Store for updates, as the team may patch and improve the AI responses frequently[32]). Try rephrasing your question or use one of the suggested prompts to see if it responds then. If the coach remains unresponsive, you might be offline – check your connection, as the AI Q&A likely needs internet to process your query. You can also try closing and reopening the analysis or the app, in case the AI module needed a reset.
4. Account and Login Issues: - Issue: Forgot Password or Can’t Log In. If you forgot your password, on the login screen tap “Forgot Password” to initiate a reset – you should receive an email with instructions. If you don’t see the email, check spam or wait a few minutes. If you signed up with Apple or Google login, ensure you’re using the same method now. - Issue: Verification email not received (new account). Give it a few minutes and refresh your email. If still nothing, ensure you typed the email correctly when signing up (typos happen). You might go through the sign-up again if needed to correct the address. The email will come from a sportFX or NurivaTech domain – sometimes corporate email filters might block it, so personal email addresses like Gmail are safer to use. - Issue: App says account under age or needs consent. This is likely due to the minor protection features. If you’re under 13, you cannot create an account per policy[17]. If you’re 13-17, a parent needs to be involved. Make sure a parent’s email was used or that they have given consent in-app. If you mistakenly said you’re under 18 and you’re not, you might need to contact support to adjust the birthdate (they might require some verification).
5. App Performance and Crashes: - Issue: App is crashing or freezing. If sportFX crashes consistently at a certain point (e.g., when opening a video or during analysis), first check if you have the latest update. The developers frequently release bug fixes and performance improvements (for example, versions 1.0.1 and 1.0.2 were quickly released with fixes)[32]. Update to the newest version from the App Store. If it’s up-to-date, try these steps: close other apps to free memory, restart your iPhone, and then run sportFX again. If the issue persists, note what you were doing when it crashes and reach out to support with that info. It could be a specific bug they need to fix – providing the sportFX team details (your device model, OS version, and where it crashes) will help them address it.
- Issue: Features not working as expected or UI glitches. For example, maybe the Training Center content isn’t loading, or buttons aren’t responding. This could be a temporary glitch. Log out and log back in, or restart the app. Clearing the app cache (if an option in settings) could help. As a workaround, you might uninstall and reinstall the app, which often resolves UI bugs. Since your data is tied to your account in the cloud, logging back in will sync your history again. If a specific feature still misbehaves, it may be a known bug – again, contacting support with specifics ensures they’re aware and working on a fix.
6. Device Compatibility: - sportFX requires an iPhone with iOS 15.6 or later[33]. If you’re on an older device or OS, some features might not function properly or you may not be allowed to install it. Also, older iPhones (or ones with weaker processors) may handle the AR modeling or video processing slower, causing delays. Upgrading your OS (if possible) or using a newer device can improve performance. Currently, iPads or Android devices are not supported – trying to run sportFX on unsupported devices could result in crashes or inability to install.
If you encounter an issue not listed here, remember you can reach out to the sportFX support team (see Contacting Support below). They can provide one-on-one help for your situation. The app is evolving, so user feedback is invaluable in squashing bugs and improving the experience. The good news is that many issues can be solved with simple steps like updating the app, checking permissions, or re-recording a clearer video. sportFX aims to make high-tech analysis as plug-and-play as possible – so you can focus on training, not troubleshooting.