If you need help or have questions that aren’t answered by the app or this guide, the sportFX support team is ready to assist you. Here’s how you can get in touch and what to expect:
- Email Support: The primary way to contact support is via email. You can send your inquiries to support@sportfx.ai[22]. When emailing, be sure to use the email associated with your sportFX account (if applicable) and include details about your issue or question. For example, “I’m experiencing a crash whenever I try to analyze a second video – using iPhone 12, iOS 16.1” or “I have a question about how to interpret the rotation angle metric in my baseball swing analysis.” Providing clear details helps the support team address your issue faster.
- Response Time: sportFX is a startup, but they aim to respond promptly to user inquiries. You might expect a reply within 24-48 hours on weekdays. They may be even faster, but if your issue is urgent (say a critical bug before a game day analysis), mention that in the email subject. Check your spam folder if you don’t see a reply in a couple of days, just in case.
- In-App Support (if available): Check the app’s settings or menu for a “Help” or “Support” option. There might be an in-app support chat or a form that sends a message to the support team. If an in-app chat is available, it’s a convenient way to reach out without leaving the app. This could be listed under something like Profile > Settings > Contact Support or a help (?) icon.
- Knowledge Base and Website: sportFX’s official website (sportfx.ai) and the NurivaTech site might have FAQ sections or support articles. For example, the NurivaTech site has a “Request a Demo” and likely some info, but for end-user support, keep an eye on sportFX.ai’s updates. As the user base grows, they may publish more self-help articles (similar to this guide) on their website or a dedicated Help Center. It’s worth checking the website’s footer or menu for a “Support” or “FAQ” link.
- Social Media: sportFX has official social media channels (Instagram @sportfx.ai, X/Twitter @sportfx_ai presumably). While these are mostly for news and marketing, you can sometimes reach out via direct message or comments. However, for technical support, email is the more formal and reliable channel. That said, the team might post updates on social media if, for instance, there’s a known outage (“We are aware of an issue with video uploads and are fixing it”). So, if something’s not working, a quick look at their latest social posts or stories might confirm if it’s a widespread issue.
- Community and Coaches: sportFX is creating a community of athletes and coaches. It’s possible they may set up a forum or community support channel (e.g., a Discord or a Facebook group for users to share tips). Engaging with fellow users can be helpful for non-technical questions like training tips or how others use the app. Just remember, for account-specific or technical issues, stick to official support.
- What Support Can Help With: Anything from troubleshooting app problems, clarifying how features work, to handling account issues (password resets, data deletion requests) – the support team can assist. They can also take your feedback or feature requests. For example, if you’d love to see sportFX add support for a new sport or a new metric, let them know. Being responsive to user feedback is often a priority for startups in their growth phase.
- Contact for Business/Inquiries: If you are contacting for a reason other than user support – such as a partnership inquiry, media question, or investment interest – the NurivaTech website lists a contact (contact@nurivatech.com)[40]. But for all sportFX user support needs, stick with support@sportfx.ai to get the dedicated help.
When reaching out to support, be polite and as detailed as possible. Based on their privacy policy and terms, you can trust that any information you share will be handled appropriately and only used to resolve your issue. They might ask for logs or specific details in a troubleshooting scenario – providing those will speed up the resolution.
Lastly, don’t hesitate to contact them. Whether you’ve found a bug, need help understanding a drill, or have concerns about data, the sportFX team is there to help you have the best experience possible. As they say in their terms, by using the service you’re part of the community, and they want to ensure your training is effective, personalized, and enjoyable[2]. Good support is part of that mission.